FAQs

• Our on-site upholstery service offers clinics the ability to receive complete professional reupholstery service without any of the hassle. In order to provide a high level of service, you will be required to work with our team to identify color, table type, table (and nose hole) dimensions and available service dates. Armed with that information, our technician will arrive on site with all the required material and tools to recover your tables in real time. You’ll no longer be without tables for an extended period of time.
  
  All of our material is medical grade, antibacterial vinyl and is made to last. Our services include removal and discard of old vinyl, optional padding replacement and we never apply vinyl over old vinyl (which is known to limit the wear strength of the new vinyl). Keep in mind, our technician will be on site with an air compressor which can cause a bit of noise, so (if available) our technician will work in a separate space or treatment room to minimize disturbances. Please feel free to reach out to our service team at service@flagship-management.com to request service or to have any additional questions answered.

• Flagship Management offers bench repair services for all modality units including ultrasound units, electrical stimulation units, hand dynamometers, and force gauges. There is no need for a technician to come to the clinic to diagnose a modality unit. The process is as follows: You box the unit up with the appropriate packaging material (i.e. bubble-wrap) ensuring the unit is protected before you ship the unit to our repair depot. Our bench repair team will send you an estimate for your approval, and upon approval our team will repair the unit and ship it back to the clinic.

• The average turnaround time for most bench repairs is 3-5 business days after the repair team receives the unit. If the replacement parts are not in stock, the turnaround time could be longer. Please follow the instructions in this link if you would to send your unit in for repair. If you have any questions feel free to reach our service team at service@flagship-management.com or (844)-364-1525.

• Electrical Safety Check and Calibration Services: Testing of electrical safety of units and measuring of proper unit output; standards outlined by National Fire Protection Agency; required by Centers for Medicare and Medicaid Services (CMS).

• Hand Therapy Tool Calibration: Testing of all hand therapy tools to ensure proper output (hand dynamometers, force gauges, push gauges, pull gauges); required for Functional Capacity Evaluations (FCEs).

• Preventative Maintenance Services: Lubrication, dust removal, cleaning, adjusting of fitness equipment; prolongs life of equipment; decreases total cost of ownership; decreases liability with maintenance records.

You can request service by filling out the Request Service Form, emailing service@flagship-management.com, or calling (844) 364-1525.